tigelonTerms of Use

We at tigelon operate a gaming and sportsbook platform serving users in supported jurisdictions across Indonesia and the region. These terms set out the conditions under which we provide access to our platform, handle your account, process deposits and withdrawals, and resolve disputes. By opening an account on tigelon, you agree to these terms.

Our tigelon platform covers football betting (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet).

This document covers account eligibility, deposit and withdrawal rules, bonus terms, dispute resolution, and our jurisdiction notice. We encourage you to read these terms carefully before using tigelon.

Account eligibility and opening on tigelon

To open an account on tigelon, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access and use of tigelon comply with their own jurisdiction's laws and regulations.

When you register on tigelon, you provide your full legal name, date of birth, email, and phone number. We verify this information during account creation and again before your first withdrawal. You must provide a valid government ID (KTP, passport, or driving licence), a recent selfie, and proof of address (utility bill, bank statement, or rental contract dated within three months). Our tigelon verification team reviews these documents during business hours; most submissions clear within a few hours.

You are responsible for keeping your tigelon password confidential and for all activity on your account. If you suspect unauthorized access, contact our tigelon support team immediately via live chat or email. We will freeze your account pending investigation and restore access once verified.

Deposits and withdrawals on tigelon

We at tigelon accept deposits via eight primary payment methods. E-wallets (DANA, e-wallet, mobile banking, local payment, online payment) settle within seconds. e-wallet scanning offers instant payment without account binding. Bank virtual accounts (mobile banking, local payment, online payment, e-wallet) confirm within minutes of transfer. Your tigelon account balance updates immediately upon deposit confirmation, and you can place bets or join live tables right away.

Withdrawals on tigelon return to your original deposit method. If you funded via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, the withdrawal returns to e-wallet. This matching ensures clarity and simplifies reconciliation. To withdraw, log into tigelon, navigate to Cashier, select Withdraw, enter your amount, and confirm. We process withdrawals within standard windows: e-wallet withdrawals typically complete within hours; bank transfers follow inter-bank settlement timelines.

E-wallet deposit

mobile banking, local payment, online payment, e-wallet, mobile banking settle within seconds. Authorize in your wallet app; tigelon credits your account immediately.

local payment deposit

Scan the tigelon QR code with any banking app or e-wallet. Settlement is instant, no intermediary step.

Bank VA deposit

tigelon generates a unique virtual account number. Send funds from your bank app; tigelon confirms within one to two hours.

Withdrawal processing

Funds return to your original deposit method. E-wallet withdrawals process within hours; bank transfers follow standard settlement windows.

Bonus terms and conditions on tigelon

We at tigelon may offer promotional bonuses to new and existing users. Any bonus offer on tigelon carries specific terms: eligibility criteria, wagering requirements, expiration dates, and game restrictions. We communicate these terms clearly at the time of offer. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated.

If you claim a bonus on tigelon, you agree to meet all stated conditions before requesting a withdrawal. Failure to meet wagering requirements may result in forfeiture of the bonus and any winnings derived from it. We reserve the right to cancel or modify bonus offers at any time, with notice to affected users.

Our tigelon betting and settlement rules

We at tigelon settle all bets according to official match results and league rulings. For football betting, we use the final whistle result as the settlement point. If a match is abandoned, postponed, or voided by the league, we void all related bets and return stakes to your tigelon account. For live-dealer games, settlement occurs within minutes of the dealer's announcement. For slot games, results are determined by our random number generator and settle instantly.

We reserve the right to void any bet if we detect fraud, collusion, or system error. If a technical glitch causes incorrect odds or settlement, we will investigate and correct the error. Affected users will be notified and their tigelon accounts adjusted accordingly.

Dispute resolution and our tigelon support

If you have a dispute with tigelon—a deposit that did not credit, a withdrawal under review, or a bet settlement question—contact our support team via live chat (English and Indonesian), email, or phone. We respond within a few hours during business hours; more complex matters may take one to two business days. Our tigelon support team will investigate and provide a resolution.

If you are not satisfied with our tigelon resolution, you may escalate your complaint in writing to our compliance team. We will review your case and respond within five business days. If the dispute remains unresolved, you may pursue remedies available under your jurisdiction's law.

Jurisdiction notice and service availability

tigelon operates under the laws of the jurisdictions in which we are licensed to provide gaming services. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access and use of tigelon comply with their own jurisdiction's laws and regulations.

tigelon may suspend or terminate your account if we determine that you are accessing our platform from a prohibited jurisdiction or in violation of these terms. We will notify you of any suspension and provide an opportunity to withdraw your account balance, subject to verification and applicable law.

Data protection and privacy on tigelon

We at tigelon protect your personal data using industry-standard encryption and security practices. Your password is hashed; your payment details are tokenized and never stored in plain text. We do not share your data with third parties except as required by law or to process your deposits and withdrawals.

For full details on how we collect, use, and protect your data on tigelon, please refer to our privacy policyBy using tigelon, you consent to our data practices as outlined in that policy.

Changes to our tigelon terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of tigelon after the effective date constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your tigelon account and request a withdrawal of your balance.

Limitation of liability on tigelon

To the extent permitted by law, tigelon and its operators are not liable for indirect, incidental, or consequential damages arising from your use of our platform. Our total liability for any claim related to tigelon is limited to the amount of your account balance at the time of the claim. This limitation does not apply to claims arising from our gross negligence or willful misconduct.

Contact tigelon support

If you have questions about these terms or your tigelon account, contact our support team:

• Live chat: Available during business hours via your tigelon account dashboard.
• Email: Send inquiries to our tigelon support address; we respond within a few hours.
• Phone: Call our tigelon support line during business hours for urgent matters.

These terms govern your use of tigelon and supersede any prior agreements. By opening an account on tigelon, you acknowledge that you have read, understood, and agree to be bound by these terms. Services are available only where local law permits.