tigelon FAQ

On the tigelon login page, click "Forgot password?" and enter your email address. We send a password-reset link to your email within a few minutes. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact tigelon support. We can verify your identity and send a new reset link if needed. Password resets are available 24/7 on tigelon.

If a deposit does not credit to your tigelon account within the expected window, check your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VA) to confirm the transaction was sent. If the payment was deducted from your account but tigelon did not receive it, contact our support team with your transaction ID. We investigate and credit your account or process a refund. If a withdrawal is delayed, it may be under review for verification. tigelon withdrawals typically process within standard payment windows; during Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may take longer. Contact support if a withdrawal is delayed beyond the expected timeframe.

To request deletion of your personal data from tigelon, contact our support team via email, live chat, or phone and state that you want to delete your account and associated data. We verify your identity and process the request. Note that tigelon is required by law to retain certain data (account history, transaction records, identity verification documents) for three to seven years for anti-money-laundering and tax compliance. After the legal retention period, we delete or anonymize your data. You can request a copy of your data before deletion. Contact tigelon support for details on the data-deletion process.

We at tigelon offer support via three channels. Live chat is available during business hours via your tigelon account dashboard—click the support icon to start a conversation in English or Indonesian. Email support is available 24/7; send inquiries to our tigelon support address and expect a response within a few hours during business hours. Phone support is available during business hours for urgent matters. All tigelon support channels can help with account issues, payment questions, game rules, and technical problems. Response times are typically a few hours; complex matters may take one to two business days.

To deposit via e-wallet, mobile banking, or local payment on tigelon, log in to your account, go to the deposit page, and select your payment method. Enter the amount and confirm. tigelon redirects you to your e-wallet app or browser to authorize the payment. Once you approve the transaction, the funds appear in your tigelon account within minutes. If you use online payment, scan the QR code with your e-wallet app to pay. For bank virtual accounts (e-wallet, mobile banking, local payment, online payment), tigelon generates a unique account number; transfer the amount from your bank account, and the deposit credits within a few hours. All deposits on tigelon require identity verification (KYC) before your first withdrawal. Contact tigelon support if a deposit does not credit.

Live-dealer tables on tigelon feature real dealers and real cards or wheels streamed from multi-camera studios. You place bets on blackjack, roulette, baccarat, and Dragon Tiger, and the dealer executes the game in real time. Slots on tigelon are digital games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where you spin reels and outcomes are determined by a random number generator. Live-dealer games require active participation and real-time decisions; slots are faster-paced and require less interaction. Both are available on tigelon via desktop and mobile. Choose based on your preference for pace and game style.

Free bets and free spins are promotional offers on tigelon that allow you to place wagers or spin slot reels without using your own balance. Free bets are credited to your tigelon account and appear in your promotions section or account dashboard. Free spins are typically tied to specific slot games and are activated when you open that game. Both free bets and free spins come with terms—they may have expiration dates, minimum odds requirements, or wagering conditions. Read the promotion details on tigelon before using them. Free bets and free spins cannot be withdrawn as cash; any winnings from them are subject to the promotion's terms. Contact tigelon support if you have questions about a specific promotion.

tigelon services are available in jurisdictions where applicable gaming law permits. We operate across supported regions in Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. tigelon detects your location based on your IP address and registered details. If you attempt to access tigelon from a jurisdiction where our services are not permitted, your account may be restricted. Users are responsible for verifying that tigelon access complies with their local law before opening an account. For questions about service availability in your specific location, contact tigelon support. Our legal notice provides full details on jurisdiction restrictions.