tigelon Platform Privacy Notice

This page describes what we collect when you use tigelon and how we keep that data protected. We at tigelon take your privacy seriously. We collect only the information necessary to operate our platform, process your deposits and withdrawals, verify your identity, and comply with applicable law.

Our tigelon platform processes personal data including your name, email, phone number, government ID, payment method details, and betting history. We use this data to authenticate your account, settle bets, process DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual account (mobile banking, local payment, online payment, e-wallet) transactions, and respond to support requests. We do not sell your data to third parties.

This notice covers what we collect, how we use it, who we share it with, your rights, and how to contact us. By using tigelon, you consent to our data practices as described here.

What data we collect on tigelon

We at tigelon collect data in several categories. Account registration data includes your full legal name, date of birth, email address, and phone number. Identity verification data includes a copy of your government ID (KTP, passport, or driving licence), a recent selfie, and proof of address (utility bill, bank statement, or rental contract). Payment data includes your e-wallet account details, bank account information, and transaction history. Behavioral data includes your betting history, game play, and login patterns.

We collect this data directly from you when you register, verify your identity, deposit funds, or contact our tigelon support team. We also collect data automatically when you use our platform—your IP address, device type, browser type, and pages visited. This automatic collection helps us detect fraud, improve tigelon's performance, and provide customer support.

How we use your data on tigelon

We at tigelon use your data for several purposes. We use your account registration data to authenticate you and manage your tigelon account. We use your identity verification data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use your payment data to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank VAs, and to process withdrawals back to your original payment method.

We use your behavioral data to detect fraud, prevent abuse, and settle bets according to our tigelon rules. We use your contact information to send you account notifications, deposit confirmations, withdrawal updates, and responses to your support requests. We may also use your data to improve tigelon's platform, conduct analytics, and comply with legal obligations.

Account data

We use your name, email, and phone to authenticate your tigelon account and send notifications.

Identity data

We use your ID, selfie, and proof of address to verify your identity and comply with KYC regulations.

Payment data

We use your e-wallet and bank details to process tigelon deposits and withdrawals.

Behavioral data

We use your betting history and login patterns to detect fraud and improve tigelon's security.

Third-party processors and data sharing

We at tigelon share your data with third-party service providers only as necessary to operate our platform. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Our identity verification provider receives your ID, selfie, and proof of address to verify your identity. Our hosting provider stores your tigelon account data on secure servers.

We do not sell your data to advertisers or data brokers. We may disclose your data if required by law, court order, or government request. We may also share aggregated, anonymized data (e.g., "thousands of users in Jakarta") for analytics and research purposes. We do not share your data with other gaming platforms or unrelated third parties.

Data retention and deletion on tigelon

We at tigelon retain your account data for as long as your tigelon account is active. If you close your account, we retain your data for a retention period required by law (typically three to seven years) to comply with AML, KYC, and tax regulations. After this period, we delete or anonymize your data. You may request deletion of your data at any time by contacting our tigelon support team, subject to legal retention requirements.

Cookies and tracking on tigelon

We at tigelon use cookies and similar tracking technologies to enhance your tigelon experience. Session cookies keep you logged in during your visit. Persistent cookies remember your preferences across sessions. Analytics cookies help us understand how you use tigelon and identify areas for improvement. We do not use cookies to track you across other websites.

You can control cookies through your browser settings. Disabling cookies may affect tigelon's functionality. We also respect the "Do Not Track" signal in your browser, though most websites do not currently honor this signal.

Data security and encryption on tigelon

We at tigelon use industry-standard encryption (TLS/SSL) to protect your data in transit. Your password is hashed using a secure algorithm; we never store your password in plain text. Your payment details are tokenized and encrypted; we do not store full card or account numbers. Our tigelon servers are protected by firewalls, intrusion detection, and regular security audits.

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute protection against all attacks. If you suspect unauthorized access to your tigelon account, contact our support team immediately. We will freeze your account pending investigation and restore access once verified.

International data transfers and tigelon

We at tigelon may store your data on servers located outside your jurisdiction. Our hosting provider operates data centers in multiple regions. By using tigelon, you consent to the transfer of your data to countries outside Indonesia, which may have different data protection laws. We ensure that all data transfers comply with applicable privacy regulations and are protected by contractual safeguards.

Children and tigelon

We at tigelon do not knowingly collect data from children under 18 years old. Our platform is intended for adults only. If we discover that we have collected data from a child, we will delete that data immediately. Parents or guardians who believe their child has provided data to tigelon should contact our support team.

Changes to our tigelon privacy notice

We reserve the right to update this privacy notice at any time. We will notify you of material changes via email or in-app notification. Your continued use of tigelon after the effective date constitutes acceptance of the updated notice. We encourage you to review this notice periodically to stay informed about how we protect your data.

Contact tigelon about your privacy

If you have questions about this privacy notice, your data, or your rights, contact our tigelon support team:

• Live chat: Available during business hours via your tigelon account dashboard.
• Email: Send privacy inquiries to our tigelon support address; we respond within a few hours.
• Phone: Call our tigelon support line during business hours for urgent matters.

We at tigelon are committed to protecting your privacy and complying with applicable data protection laws. Your data is essential to operating tigelon securely and serving you across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. If you have concerns about how we handle your data, our tigelon support team is available to address them. Services are available only where local law permits.